Connect to Studio
Understand the streamed Studio connection states and recover a session without duplicating your project.
When you connect to Glossi Studio, you're establishing a connection to a powerful cloud computer that handles your 3D rendering. Understanding this process can help you make the most of Glossi and troubleshoot any issues that come up.
The Connection Process
Connecting to Glossi Studio is like streaming interactive video - your browser connects to a cloud computer running Unreal Engine, and the rendered output is streamed back to you in real-time while your inputs are sent to the server.
The connection happens in three stages:
- Instance Requested - Your browser requests a cloud computer and Glossi finds available capacity.
- Studio Paired - A secure WebRTC connection is established between your browser and the cloud computer. Glossi verifies that two-way communication is working properly by running test commands to ensure your inputs can be sent and received correctly.
- Studio Online - Your workspace is ready and the studio loads automatically.
Note Studio uses WebRTC for secure, encrypted connections - the same technology that powers enterprise video conferencing. Your work and data remain private and protected.
Studio Sessions
Glossi manages your studio session automatically - there's nothing to start or stop manually.
- Your studio warms up when you sign in. Glossi begins preparing a studio machine as soon as you open your workspace, so the studio is ready, or nearly ready, the moment you enter it.
- You're only charged for time spent in the studio. Studio time uses credits from your workspace only while you actually have the studio page open. Boot time, and time the machine spends ready while you browse your workspace, library, or renders, is never billed.
- Sessions end on their own. When you leave the studio by navigating back to your workspace or closing the tab, the session shuts down automatically after about 5 minutes. You don't need to disconnect anything.
- Coming back reconnects automatically. Opening the studio again reconnects you right away, booting a fresh machine if needed. Your scene reloads from your project.
- Idle sessions disconnect. If you're inactive inside the studio for an extended period, you'll be disconnected to free up the machine. Reconnecting takes one click.
- Enterprise workspaces stay always-on. On Enterprise plans, the studio connection is kept alive even while you work elsewhere in your workspace.
You can see your studio time usage alongside renders and other activity under Settings → Membership.
Connection State
Connection time varies with capacity, region, browser state, and network conditions. Follow the visible connection stage. If the product reports a timeout or remains stalled without a state change, refresh once and reconnect to the same project.
Stream Quality
The quality of your studio stream adjusts based on your internet connection, similar to how video streaming services work. A stronger connection results in a clearer image and more responsive controls.
For the best experience:
- Use a stable connection with enough bandwidth for interactive video.
- Prefer a wired connection when Wi-Fi is congested or inconsistent.
Troubleshooting
If you're having trouble connecting, try these steps in order:
- Read the current stage and wait while it is still advancing.
- Refresh your browser once if the stage stops changing or the product reports a timeout.
- Check your setup:
- Verify your internet connection is stable
- Make sure you're using a supported browser (Chrome, Firefox, Safari, or Edge)
- Close unnecessary browser tabs to free up resources
- Clear your browser cache and try connecting in a new tab.
Common Issues
- Stuck at "Launching Studio" - Refresh the browser or try logging out and back in.
- Blurry or pixelated stream - Check your internet connection speed and stability.
- Input lag or stuttering - Switch to a wired connection if on Wi-Fi, and close other bandwidth-heavy applications.
- WebRTC blocked - Ensure WebRTC is enabled in your browser settings. Some browser extensions or network firewalls can block WebRTC.
- Frequent disconnections - Check your internet stability. Intermittent connections will cause the stream to drop.
If you've tried these steps and are still experiencing issues, reach out to our support team. When you do, it's helpful to include:
- Your browser type and version
- How many times you've attempted to connect and over what timeframe
- What stage the connection gets stuck at (e.g., "Launching Studio", "Verifying Connection")
- Any steps you've already tried